Terms & Conditions

1. About AuraNuts

AuraNuts is a dry-fruits and customized food-products business based in Bengaluru, Karnataka, India.

Our website allows customers to explore our products, enquire about prices, and contact us through WhatsApp for product enquiries and order placement.

2. Use of the Website

You agree to use this website for lawful purposes only.

You must not misuse the website, attempt to disrupt its operation, or use it for fraudulent or unlawful activities.

We reserve the right to update website content, product listings, and these Terms & Conditions when necessary.

3. Products and Availability

We aim to display our products and their descriptions as accurately as possible.

Product images are provided for illustrative purposes. Actual product appearance, packaging, and presentation may vary.

Product availability may change depending on stock, sourcing, seasonality, and customer requirements.

Customized products, including dry-fruit combinations, laddus, powders, chocolates, and gift packages, may be subject to specific availability and preparation requirements.

4. Product Pricing

Some products may display prices on the website, while others may display an “Ask for Price” or “Get a Quote” option.

Prices for certain dry fruits and related products may change because of market conditions, sourcing costs, pack sizes, customization, and order quantities.

For products without a displayed price, customers must contact AuraNuts through WhatsApp to obtain a quotation.

A product enquiry does not constitute a confirmed order. The final price, quantity, availability, delivery charges, and other applicable terms will be communicated before the order is confirmed.

5. Orders and Confirmation

Customers may initiate order enquiries through the WhatsApp links provided on our website.

An enquiry or WhatsApp message does not automatically confirm an order.

An order will be considered confirmed only after AuraNuts communicates acceptance of the order and the relevant details have been agreed upon.

Customers are responsible for providing accurate contact information, product requirements, quantities, and delivery details.

6. Customized and Bulk Orders

Customized products, corporate gifts, wedding return gifts, festival hampers, and other bulk orders may require individual quotations.

Pricing, product composition, packaging, preparation timelines, and delivery arrangements will be discussed and agreed upon before confirmation.

Once a customized or bulk order has been confirmed, cancellation or modification may be subject to the terms agreed upon for that order and applicable law.

7. Payments

Payment methods, payment deadlines, and any advance-payment requirements will be communicated directly to the customer before order confirmation.

Customers should make payments only through payment methods confirmed by AuraNuts.

Please retain relevant payment confirmations and order communications for reference.

8. Delivery and Collection

Delivery availability, estimated timelines, delivery charges, and collection arrangements will be communicated during order confirmation.

Delivery estimates may vary depending on the customer’s location, product availability, order size, and other circumstances.

Any applicable shipping and delivery terms will be communicated before the order is finalized.

9. Cancellations, Returns, and Refunds

Cancellation, return, replacement, and refund requests will be handled according to our applicable policies and the terms communicated for the order.

Customers should contact AuraNuts promptly if a product arrives damaged, incorrect, or otherwise does not match the confirmed order.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights available to consumers under applicable law.

10. Food Products and Allergens

Customers should review product descriptions and ingredient information where available before purchasing.

Dry fruits and customized food products may contain ingredients that are unsuitable for individuals with particular food allergies or dietary restrictions.

Customers with allergies or dietary concerns should contact AuraNuts before placing an order to confirm relevant product information.

11. Third-Party Services

Our website uses WhatsApp to facilitate communication with customers.

When you follow a WhatsApp link, you will be directed to a third-party service governed by its own terms and privacy policies.

AuraNuts is not responsible for the independent operation of third-party platforms.

12. Website Content and Intellectual Property

Unless otherwise stated, website content, including brand names, logos, text, graphics, and original images, belongs to AuraNuts or is used with appropriate permission.

You may not reproduce or commercially use such material without the necessary authorization.

13. Limitation of Liability

We make reasonable efforts to keep website information accurate and up to date. However, we do not guarantee that all website content will always be complete, error-free, or continuously available.

Nothing in these Terms & Conditions excludes liability that cannot lawfully be excluded or limits consumer rights under applicable law.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Updated terms will be published on this page with a revised date.

15. Governing Law

These Terms & Conditions are governed by the laws applicable in India, subject to applicable consumer-protection laws and the jurisdiction of competent courts.

16. Contact Us

For product enquiries, order assistance, or questions regarding these Terms & Conditions, please contact AuraNuts through the WhatsApp link or contact details provided on our website.