Privacy Policy

1. Information We Collect

Our website primarily serves as a product catalogue and directs customers to WhatsApp for product enquiries and orders. Depending on how you interact with us, we may receive:

• Contact information: Your name and phone number.
• Order information: Products of interest, selected quantities, customization preferences, and order details.
• Delivery information: Delivery address and related details when required to fulfil an order.
• Communication records: Messages and information you choose to share with us through WhatsApp.
• Technical information: Limited information that may be collected automatically by the website hosting provider or other services used to operate the website.

Please do not share sensitive personal information unless it is genuinely necessary for your enquiry or order.

2. How We Use Your Information

We may use the information you provide to:

• Respond to product enquiries and pricing requests.
• Confirm product availability and order details.
• Prepare customized products and quotations.
• Arrange delivery or collection.
• Respond to complaints and customer-support requests.
• Maintain relevant business records.
• Improve our products, services, and customer experience.
• Meet applicable legal obligations.

We do not intend to use customer information for unrelated purposes without an appropriate lawful basis.

3. WhatsApp Communication

Our website includes links that allow you to contact AuraNuts through WhatsApp.

When you click these links, you are redirected to WhatsApp, a third-party service. If you send a message, the information you provide will be available to the recipient of that message.

WhatsApp processes information according to its own policies and practices. Your use of WhatsApp is also subject to its applicable terms and privacy policy. Please review WhatsApp’s privacy information to understand how the platform handles your data.

4. Sharing of Information

We do not sell customer personal information as a business practice. Information may be shared when reasonably necessary with:

• Delivery or logistics providers involved in fulfilling an order.
• Service providers supporting our business operations.
• Professional advisers or authorities where required by law.
• Other parties where you have provided appropriate consent or sharing is otherwise legally permitted.

We aim to limit the information shared to what is reasonably necessary for the relevant purpose.

5. Data Security

We take reasonable steps to protect personal information against unauthorized access, disclosure, alteration, or loss.

However, no website, communication platform, or electronic storage method can be guaranteed to be completely secure.

Customers should avoid sharing passwords, payment credentials, or other sensitive information through ordinary chat messages.

6. Data Retention

We retain personal information for as long as reasonably necessary to respond to enquiries, fulfil orders, maintain appropriate business records, resolve disputes, and comply with applicable legal requirements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Cookies and Website Analytics

Our website may use cookies, analytics, or similar technologies depending on the services integrated into the website and its hosting configuration. If used, these technologies may collect information about website visits, browser activity, or general usage patterns.

Where required, appropriate disclosures and consent mechanisms will be provided.

8. Your Privacy Rights

Subject to applicable law, you may contact us to request access to, correction of, or deletion of personal information we hold about you.

Some information may need to be retained where required by law or necessary for legitimate business purposes permitted by law.

We will review and respond to appropriate requests in accordance with applicable legal requirements.

9. Children’s Privacy

Our website is not specifically directed at children for independent purchasing.

If a parent or guardian believes that a child has provided personal information inappropriately, they may contact us so that we can review the matter.

10. Third-Party Websites

Our website may link to WhatsApp or other third-party websites and services.

We are not responsible for the privacy practices of independent third-party services. We encourage customers to review the relevant privacy policies before using them.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, website functionality, or legal requirements.

Any revised version will be published on this page with an updated revision date.

12. Contact Us

For questions about this Privacy Policy or requests concerning personal information, please contact AuraNuts through the contact details or WhatsApp link provided on our website.